Shipping policy

UK Standard Delivery - Free over £50 / £4.99 under £50

Choose our standard delivery service and your order will be with you within 2-5 working days. For peace of mind, orders are sent via Royal Mail Tracked delivery. UK standard delivery is free for orders over £50.

UK Express Delivery - £7.95

In a hurry? Order before 3pm Monday-Friday and select the Express Delivery option. We’ll dispatch your order via Royal Mail for delivery on the next working day (excludes weekends and bank holidays). Orders placed after 3pm, on weekends or bank holidays will be processed on the next working day. Due to delivery restrictions, this service is not available to some remote area postcodes. We're unfortunately unable to offer our express delivery services on orders for Jersey and Guernsey. This service may not be available during certain periods.

Refund policy

Want to return an item?

Returning items to Dip & Doze couldn't be easier. To return an item, please follow these steps:

1. Fill in the returns form you received with your order.
2. Package up your items (please use the original item packaging) enclosing your completed returns form.
3. Visit https://www.royalmail.com/track-my-return/create/2415 to create your free Royal Mail returns label.
4. Drop it off at any Post Office.
5. If you can't print at home, don't worry, most Post Offices have facilities to print prepaid labels. You can find these locations once you've created your returns label.
6. We recommend you obtain proof of postage as we can’t accept responsibility for returns lost in transit.

Once we’ve received your return, we’ll process your refund within 10 working days. We don’t offer an exchange service; if you’d like a replacement item, please place a new order online.

Our 30 night sleep trial

Don't worry! Despite our 30 night trial promise on our bed linen, you can be safe in the knowledge that you'll be receiving a brand new product. We will never resell any items that have been used by another customer.

Please note that although we’re happy for you to try and wash your bed linen before returning (and we’ll still refund you in full if you do this), certain terms do apply to our 30 night trial. For instance, you can’t return items that have suffered substantial customer damage and you can only return an order under our 30 night trial promise, once.

Items not covered by our 30 night trial, including bath linen, robes and loungewear, can still be returned within 30 days for a full refund, as long as they are unused and in their original packaging.

You must return all items from a product set to be eligible for a refund. For example if returning a pair of pillow cases, you must return both, we cannot refund for a part return of a single product line. This is also true for bedding sets, all parts of the set must be returned.

You can read our terms in full in section 6 of our Terms and Conditions.

Returns address

If you don’t wish to use our free Royal Mail returns label, our returns address is:

Dip & Doze Returns
Behrens Group
Centrepoint
Marshall Stevens Way
Manchester
M17 1PP

Please note, we’re not able to reimburse your return postage if you don’t use our free Royal Mail returns label.