Frequently Asked Questions
What’s the best way to care for my Dip & Doze products?
We recommend washing at 40ºc. We appreciate some people like to wash at higher temperatures, although consistently washing at 60ºc+ can damage the natural fibers over time.
Do I need to wash my bed linen before using it?
Completely natural cotton will shrink ever so slightly the first few times it is washed (we don’t use sizing chemicals to pre-shrink our products), so our bed linen is designed to allow for this. You’ll find our products are luxuriously soft and ready to use as soon as you open your package, but will fit perfectly after the first wash or two and keep getting better over time.
Are your products organic?
Yes, all our products are certified to GOTS (Global Organic Textile Standard), the highest standard in organic cotton accreditation. From the cotton field to the bedroom, all our products are made from 100% certified organic cotton, free from artificial pesticides and fertilizers.
What are the benefits of organic cotton?
Choosing organic not only means that you’re able to sleep without your skin absorbing any nasty chemical residue that gets trapped in threads, but also in the knowledge that you’re not harming the planet, our farmers or their communities.
Where are your products made?
After searching the globe we found what we were looking for in India, recognised for specialising in exceptional quality organic cotton. Our special group of skilled farmers, weavers and factory workers have mastered their techniques and receive a fair living wage, in environments that are safe and free from child labour.
Are your products Fairtrade?
All our products are made from 100% Fairtrade Certified cotton. Ethically made and sustainably sourced, our products are designed around you, but never at the cost of those involved in growing and making them.
What’s the thread count of your bedding?
Our core ‘soft & smooth’ and ‘cool & crisp’ fabrics are a beautiful 300 thread count, made using single ply, long staple yarns in order to create the best fabrics that are breathable, durable and soft. In short, thread count has nothing to do with the quality of threads or the cotton used, which is why we don’t talk about this in our product descriptions.
Where do you deliver?
At present, we’re only able to ship orders to the UK. For more information about our delivery costs and timescales, please visit our delivery information page.
Is your packaging eco-friendly?
We aim to be as eco-friendly as possible, so we use re-usable drawstring bags made using the offcuts from production to avoid any waste (use them over and over again, at home or on the move), recycled plastic and cardboard boxes.
How can I pay for my order?
We're delighted to have partnered with leading payment provider Klarna; eligible customers can purchase today and pay 30 days later with no additional fees. We also accept payment via all major credit/debit cards and PayPal.
Are returns free?
Yes, simply follow the instructions on our returns page to print your free Royal Mail returns label.
Can I change or cancel an order once it’s been placed?
We pack and dispatch orders very quickly, so if you wish to cancel an order, please contact us within 15 minutes of it being placed. We’re unfortunately unable to amend orders once they have been placed, but please contact us to cancel the order and then place a new order online.
Can I try the items before I return them?
Yes! Our 30 night trial allows you to try and wash the items for several weeks before you return them. Some terms do apply; click here for more information.
Can I buy Dip & Doze products in any shops?
We sell our products directly to you, exclusively online through the Dip & Doze website, so we can avoid the middleman mark ups.